FREQUENTLY ASKED QUESTIONS
We accept all major credit cards, Paypal, Apple Pay, and Google Pay as form of payments.
Once you place your order, please allow 24-48 hours Monday-Friday for your order to be shipped.
You will receive an email once your order is on “it’s way”
Please allow 2-5 business days to receive your order, depending on your location.
We ship by UPS and will provide a tracking number for you to check the status of your shipment.
Domestic Shipping Rates:
Orders of $0-$99: $8
Free shipping on orders over $100
3 Day Shipping
2 Day Shipping
Standard Next Day Delivery
International Shipping via DHL Express
We want you to be completely satisfied with your purchase. If something isn’t right, please let us know within 7 days of receiving your order for store credit.
All items must not be worn, washed or damaged, and must have all tags attached in order to be eligible for a return.
How To Complete Your Return:
1. Within 7 days of your order delivery, please contact email@example.com and request a RA number.
2. Items must be received at our warehouse within 14 days of your RA issue date.
3. Fill in the corresponding RA number next to the item being returned, on the Merchandise Return Form. Also write the RA number(s) on the outside of the package.
4. Upon acceptance of the merchandise for return, we will process your return in approximately 4-5 business days, at which time you will be notified by email and issued your store credit.
We reserve all the rights to rejecting a returned item for store credit, if we see fit or it does not meet the required conditions for credit return.
If you need to cancel an order, you have up to 1 hour after placing your order to do so. Please contact us at firstname.lastname@example.org to do so.
If you are a member of the press and would like information about Juju + Woo or interested in featuring Juju + Woo in an editorial, please send an email to email@example.com.